After witnessing one too many promising start-ups fail due to poor customer service, Angela Black knew there was an unfilled need. Transitioning out of the corporate world, Angela went to work, arming small businesses with the frameworks to master the customer experience. Calling herself the Customer Experience Queen, she instills comprehensive systems for every scenario - from standardized policies to crisis aversion plans. She believes with compassion-first service, no company should crumble from fixable oversights. Angela gives entrepreneurs the tools to earn customer loyalty and sustainability through service exceeding expectations.
Up Next in Season 1 - Shot at TSP Game Plan 2024
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Mind Your Business | Aneesha & Quande...
Husband and wife Aneesha and Quandell Smith wanted healthcare professionals to be able to not only show their credentials but do so in a fun and fashionable way with a nod to culture. So together they created Reflections By Zana, a brand where style, quality & creativity meet representation in th...
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Mind Your Business | Dr. Michelle Josey
Struggling to find hidden revenue in your business? Meet the revolutionary small business game changer who flips the script on traditional hustle culture. She's not about working yourself to the bone; she's about unlocking the goldmine within your OWN data! Discover how this approach fosters a mi...
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Mind Your Business | Kylea Woodley Jones
Meet the passionate teacher who defied expectations and embarked on a dual-career journey as a thriving crafter. Hear her story unfold as she seamlessly balances the rewarding world of education with the vibrant energy of her creative pursuits. While nurturing young minds in the classroom, she al...
